NEC Phone System Forum: NEC DSX Programming

[ Post a Response | NEC Phone System Forum ]

NEC DSX Programming

Posted by Tony W on September 11, 2008, 6:22 pm

I'm a newbie and apologize if I sound too new... I've spent the last few days searching through the programming manual, have pulled the rest of my hair out, so now I'm reaching out for help.

[Some background info]

I just upgraded our NEC DSX-80 with a PRI card, IntraMail, and a DSS-60 switchboard.

Presently, when the "operator" (he has a 60 Button DSS Console and a telephone) takes a call at his desk, and transfers the call to an extension that is busy, that call goes back to the operator (and he is getting swamped).

[The question]

Is there a way to have a call ring the operator four times, if he doesn't answer, then it goes to Ring Group, rings the extensions in the Ring Group four times, and if there is no answer, goes to a group/master VoiceMail?

I would greatly appreciate any responses, and by no means looking to have an answer spoon-fed to me... just a point into the right direction.

Thanks a lot,
Tony W

Responses:

Re: NEC DSX Programming - TonyW September 12, 2008, 9:45 pm

« Back to thread

Post a Response

Your Name:

Your Email:

Subject:

Message:

Optional Image URL:

Optional Link Title:
Optional Link URL:

Notify me by email of all message replies.

By posting, you confirm that you have read and agreed to be bound by the board's usage terms.