Simply this - USR is 100% responsible for this epic fail.
Local company 100% blameless.
For future reference - USR will contract ONLY 1 service at a time, and it will be the cheapest service possible.
They have admitted they have me recorded, clearly stating 3 times, "If it won't boost, then yes I'll need a tow". The obvious conclusion is send a tow truck with booster cables.
Local company sent a proper truck and driver, but after boost did not work, USR refused to allow them to take the car to shop saying, "only 1 service may be contracted at a time".
Hours later, same truck from same company back to take car.
Take-away - With US Rider ALWAYS ask for the most Major service you MIGHT need.
Local company can not perform a service (tow) if USR says they will NOT PAY FOR IT.
I never had a problem with USR before this, either. In fact I was their biggest booster, encouraging many board members and others to ditch AAA for them. Very disappointed at this incredibly stupid and cheap policy.
Thanks for responding.