These high heid yins don't have easily accessible emails. Oh no, no, no...
When Helen Boaden was BBC Head of News, she (in)famously changed her email address - around the time she was buried under a deluge of emails about the BBC's overlooking war crimes in Iraq, notably Fallujah. She set up an automated message that would bounce back from firstname.lastname@example.org asking complainants to resubmit to a diversionary address, email@example.com. That was basically just a sink: everything disappeared down a black hole. It was around this time the BBC insisted that the online complaints form had to be used. In the meantime, Boaden was using a different email address. I think we discovered she was using firstname.lastname@example.org, or similar, for a while.
Here's an extract from an alert we did in 2010:
Helen's Chocka Diary
Readers may also be aware that the BBC uses a cumbersome web form for complaints which does not allow a copy of the submitted text to be sent to the person making the submission. And, shamefully, there is not even a direct email address for members of the public to use. As one of our readers observes in a complaint to the BBC:
"Surely the BBC can manage to formulate a system that quotes the original complaint when issuing a response, and records when the complaint was sent in so the recipient can tell how long it took to respond?" (Keith Granger, email to the BBC, June 30, 2010)
In 2006, BBC news editor Helen Boaden described how she deflects public criticism sent to her by email. Francis Elliott explained in the Independent:
"Don't bother emailing complaints to BBC head of news Helen Boaden. She was at the launch evening for the Reuters Institute for the Study of Journalism in Oxford last Monday night. Discussion turned to protest groups and lobbying outfits which email their views to senior editors. Boaden's response: 'Oh, I just changed my email address.' So much for the Beeb being accountable." (Elliott, 'Media Diary - Helen the hidden', The Independent, November 26, 2006; http://www.independent.co.uk/news/media/the-tossers-who-could-win-for-the-tories-425799.html)
Basically, don't ever expect to have direct contact with someone as elevated as James Harding.
Even when the email address of a senior editor does work, e.g. email@example.com (editor of BBC News at 6 and 10), it's almost unheard of to get an answer. Pressure them in other ways - expose their silence, bias and omission to the public, e.g. by means of petitions and direct action (see BBC Scotland in Glasgow; actions we've highlighted here).
Keep going, and well done on your petition.