This seems to be happening more a more at the moment Customer rang me Monday to book in his Ford Focus for a service, he also mentioned that it had a slight knock on the front off side, did i know what it could be. I advised him that it could be the drop link and i would check it out when it comes in. Guess what, it comes in this morning and he has changed it himself Another regular customer rings this morning as the near side wheel is sticking on his Escort, can i have a look and can i tell him what i think it may be. I said it may be the handbrake levers starting to seize, he said fine i will whip the wheel of and check, if its not i will ring you back......did not book it in The Independent motor trade must loose millions because of our helpful approach, should we be more like Dealers, where you cant get past the front desk. The consumer associations want the the motor trade to be more obliging and helpful to the consumer, but does it include giving out free advise or diagnosis for them to then repair it themselves or "phone a friend" for a cheaper quote Perhaps a polite "we will book it in then advise you sir/madame" would be the best approach.....how do you guys handle this situation Peter
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