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Posted by Peter Warman
on April 27, 2010, 4:43 pm, in reply to "So what makes a "Good Garage" #"
User logged in as Peter Warman
Peter Warman - Administrator
Can we add these to the list?
Agree work required with the customer and check before starting additional jobs.
Set a price and payment method, don't change these without customer authorisation.
Encourage technicians to talk to customers to build personal relationships.
Don't charge for small/easy jobs to generate goodwill and trust.
Contact every customer after a few days to ensure maximum satisfaction.
Monitor customer feedback and act on it to make improvements.
Offer a loyalty bonus to encourage repeat business and develop relationships.
Continually improve your business by discussing operational issues with staff and customers.
Turn any complaint into a positive result to retain customers.
http://www.glassguide.co.uk/News/GlassGuideNews/?News=837
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