Mike Whitworth - Administrator
I had a JBE last year for a 1 series that had no operating software installed so we could not comm with it (even with brown adapter cable).
The agent insisting we had the car recovered to them for them to diagnose the problem.
I was not prepared to do this so bought another new one, fitted and programmed it and got the Autologic software engineers to do us a report based on the log I sent in of Autologic trying to make comms with the JBE. I had to hold out for a couple of months before they agreed to credit it.
And I had a similar issue with a part from TPS a couple of years ago, again it took a long time to get a credit. They even sent the part back to me saying rejected due to warranty procedure not being followed!
Andy as you can see I have taken the same stance as you in two cases, and followed the manufacturers procedure in the case of a Corsa Easytronic unit that went down 6 months after fitting, it took them 2 weeks to diagnose the fault but did eventually concede and fitted a new unit with no charge.
None of these situations are ideal and I am sure they contravene our statutory rights if it was pushed.
Do we have any motor trade body Representatives as members who might be able to clarify this, I am sure it would benefit ALL members should we have a definitive answer.
I must say I am surprised at the poor response to my original post as I am sure we all come across this problem from time to time. It is especially so for people who like myself want to fit the best quality part to be sure of completing an effective warrantied repair.
regards,
Mike
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