Mark Tranter
Most of our local dealers have dealt with parts claims this way for as long as I can remember, this has caused me to avoid genuine parts where possible as the aggravation involved is just not worth the stress .
We had one not long ago with a saab clutch master cylinder.
very slight leak i rang dealer usual story must come to our workshop for diagnosis and repair ,I had difficulty in arranging suitable time that suited the customer, me to take to dealer and the dealer so eventually it was agreed for the customer to take directly himself I supplied him with the required copy invoice etc and off he went (and hour and twenty minute round journey) he came back to me following his visit a little disgruntled as they agreed the cylinder was faulty but needed to rebook as they had not got the replacement in stock . so the customer had arranged for another visit this time he was asked to leave the vehicle with them. which he did and later called them for an update, they told him the part they had was wrong and he would need to wait a few days for the correct part (they had the part number we had fitted on record)eventually when the car was ready my customer went to collect and was given an invoice for the repair say as they had not got a copy of the original invoice they could not process the claim. A phone call,fax and a lot of time later this was sorted . What a pain in the ass luckily the customer did not blame us in any way and just gave him more reason to avoid the dealer but the situation was stupid the labour to change was half an hour the owner had spent over 3 hours driving not including waiting time at the dealers. I would not even have charged labour if they had given me the part to swap
sorry bout the waffle but it gets me so angry
Sometimes we have to fit original due to either no aftermarket availability or lack of quality alternative but I dread any claim
Best Regards Mark rant over
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