Nicholas Favell
If I do have to take a car down to the dealer, as well as the fault description that is given to service reception I type out a report for the technician stating what the problems is including symptoms, what tests I have carried out and what the result are, and finally what I believe the fault is that requires attention / replacement.
It's a pain having to go through all this, but I try to see it from their perspective in as much as they have no idea of my competence - or lack of it.
But I do find that putting a report for the technician does help to speed things up once it finally hits the workshop.
Nick
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