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Posted by rob rowles Should i give 100,000 miles warranty on the belt even though I've never seen the car either before or after i changed the belt kit? If so how do i stand if the vehicle is never serviced, or changes hands? Thanks
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Posted by Tony Sefton If You bought a car and the belt snapped, You would think Tough luck, And Sort it out. But A typical Car Dealer Is straight in there with Both Feet Trying to get something for nothing. Car Dealers are a Breed on their own, ( not all but most ) And Expect everything for nothing so that they can make Thousands on the Deal.
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Posted by NigelBennett
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Posted by AIDAN BIRLEY Remember there are many reasons for a cam belt braking, most are out of your control. If you are unlucky and have a problem on a vehicle after that time / distance limit and it is a good customer you can always do somthing as a goodwill Lastly, make sure your public liabilty insurance covers you for supply of goods, service and repair. In a worst case situation this would cover you for damage caused to the engine, as a result of defective parts or fitting Aidan
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Posted by David Davies
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Posted by Michael Whitworth As stated 12months or 12,000miles is as much as you would be expected to offer on this as far as consumer law is concerned as far as I know, tell him it is out of warranty and if he wants to give a potential purchaser any sort of assurance he should pay you or any other garage to fit a new one. I think Davids idea is a good one, send him a copy with "Out of warranty period" written across it in big red letters. Mike
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Posted by Phil Dunmore
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Posted by mark murphy
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Posted by Russell This complaint is now way out of the warranty period. Tell them to stop wasting your time and do one. Good luck(not that you`ll need any) Russell
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Posted by Alan Kane Just a thought. Did you check the actual date of the job yourself? Dont go telling them it had 12 months only to then discover it was done 11 1/2 months ago. Aside from that, tell em to rev up. Alan
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Posted by Rob Rowles
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Posted by Tony Sefton P.S. I can't see how fitting a Belt kit on the Ford would have prevented the Crank pulley spinning. ?? Perhaps tightening the pulley nut might have helped. ?? ( waiting to be shot down in flames ). ? Can't you tell him that the Jockey pulley has collapsed. ??
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Posted by chris hogan regards chris
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Posted by thomas stevenson on January 14, 2007, 1:24 pm, in reply to "cambelt warrenty time?? advice please"
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Posted by Rob Rowles i have accepted full responsibility for the Ford being honest (stupid), but the crank bolt is a use once only item. I found out afterwards This comes in the latest belt kits, and I'm now left wondering if only I'd replaced it.... Still **it happens.
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Posted by Kevin Apps
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Posted by Paul Gunstone
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Posted by Steve Nicholas You really are a nice guy! When I was in a similar situation some time ago, everyone here was very supportive and I eventually told the man to take a hike - which he did. Regards, Steve
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Posted by James Simpson A while ago I carried out a very minor service on an Audi A3. 18 months later the new owner of this car rings me complaining that I hadnt fitted a cambelt to this car even though the service record said I had! The dealer guy who bought and sold the car had added all sorts of notes to the service record. Anyway BCA got involved, the dealer started to "s@@t" himself and actually visited me pleading for me to write out a ficticious invoice for fitting this imaginary cam belt! As with all the other advice here he was told to go forth!!!!!! James
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Posted by Rob Rowles
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Posted by Dave Hill Forget any liability on your part mate. I had an example a year ago were a customer had a failure of an idler on a 2.0 litre Ecotech Vectra 1999, resulting in a recon head repair. The dealer had fitted a Belt during a routine service just 13 months previous. The customer hadn’t been given the option of a "full kit" replacement belt, just paid his bill & assumed the job was done right. I suggested that he see if the dealer would offer some good will gesture. They stood there ground, stating that they offer a 12-month warrantee & as It was 13 months since they fitted the belt (just the belt) & as such, they didn’t offer any help. An idler had failed & done its worst. So we ended up repairing it at half the price the dealer quoted. 12 months & 12,000 miles seems a fair deal. At the end of the day there are so many other things that can influence a timing belt failure, I would be surprised if you couldn’t find a legitimate reason for this one Remember that the replacement intervals are just a maintenance guide & not a guarantee of component service life Good luck Dave Hill
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Posted by johmsm
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Posted by Peter Warman I have just had a chap in from SKF and we have had a longish chat about cambelts I personally use SKF kits as the belts are made by Gates and the rollers/tensioners are always OE quality (if not original fit) I also only fit complete kits including water pumps if the belt goes around it, if the customer does not agree, then i don't do the job I asked about warranty. He said they would warranty any kit fitted for 12 months with unlimited mileage, the same as most main dealers. I would agree that 12 months unlimited is fair He also said (i tend to agree) that 99% of premature belt failures is due to incorrect fitting, one of the biggest causes is not tightening the roller/tenioner bolts to the correct torque, hence it comes loose Cambelt change times is also another grey area, i advise my customers not to go beyond 4 years or sooner if they reach the required mileage. If the belt is changed at 100k or 8 years then i still recommend on the invoice 4 years, after that they take the risk (if it breaks in 6 years) Another common cause is the failure of auxiliary drive belts shredding and getting wound around the bottom pulley, so always replace it at the same time (SKF also recommend changing the auxiliary belt tensioner a well) This can all add up to an expensive repair for the customer, but would you sooner sleep at night or worry about that belt coming off with 4/5k for a new engine Cambelt changing is a skilled job and on some engines can be scary, so make sure its done right first time. If the customer wants to moan about the cost, then refer him to the manufacturer.......they created the problems, not us Peter
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Posted by Joe McGeoghan We, too, suggest full belt kit/pump/ ancilliary drive belt change every 4yrs. Are we looking to business? I'd rather do a few MOTs for the same money, thank you! Regards, Joe
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