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Pricing structure for diagnostic work # Posted by Mike Fleet on July 12, 2010, 6:05 pm Message modified by board administrator July 13, 2010, 3:33 pm Interested to hear what pricing structure rest of guys charge and what initial charge for diagnostics Mike

Re: pricing structure diagnostic work Posted by Mark Murphy on July 12, 2010, 10:22 pm, in reply to "pricing structure diagnostic work" I think that's called price fixing Mike. It's illegaland should never be discussed................................................. on an open forum Mark

Re: pricing structure diagnostic work Posted by mike fleet on July 13, 2010, 3:15 pm, in reply to "Re: pricing structure diagnostic work" Mike Fleet i will rephrase question what do you all quote for diagnostics and further investigation work without scaring customers to code read technicians

Re: pricing structure diagnostic work Posted by Tom Williams on July 14, 2010, 12:18 pm, in reply to "Re: pricing structure diagnostic work" Tom Williams Price fixing is when a group get together and agree that they will artificially set prices and not undercut each other. Asking someone how they formulate their price structure is different. Otherwise guides such as Autodata and ICME, which suggest job optimum timing would be illegal. It's also a key reason why the MOT test fee can never be fixed.

Re: pricing structure diagnostic work Posted by Mark Murphy on July 14, 2010, 9:42 pm, in reply to "Re: pricing structure diagnostic work" Mark Murphy Please see my response on next forum Mark

Re: pricing structure diagnostic work Posted by Ian Baxter on July 14, 2010, 10:43 pm, in reply to "Re: pricing structure diagnostic work" Ian Baxter I think the clue is..........Open forum Ian

Re: pricing structure diagnostic work Posted by nev smith on July 20, 2010, 9:22 pm, in reply to "Re: pricing structure diagnostic work" in answer to the original question, we took a leaf out of frank masseys book so to speak and ask customers to allow us 2 hours for the diagnosis and possibly the rectifiation of the fault. If in this time we cannot sort it we then get back to the customer. we have found that most general faults get fixed in this time, but we do assure the customer that if we only take 1 hour then this is what we charge. by the time you have got the vehicle in, test kit set up, wiring diagrams or tech info sorted, you need this time, or you are forever on the phone to the customer. we also explain that if they pull the plug they still have to pay, i would say that 95% of customers are happy with this when you explain the complexity. remember the code is the end result you still have to find the fault. ATB Nev

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