One of the things that the rep did for me, was to set the dates for my autoships.
She said that they are figuring that, on the same date each month means monthly, so people are finding it to be on a 28 day month vs. every 30 days. Really?! *sigh*
I told her the same thing about $'s. Ds has Frankie and his cats' foods delivered after his paycheck, but this month, they did it early. It wasn't good.
Personally, I like the flexibility of being able to change the dates as needed, or to meet my money situation. So, with her setting them, even if it stays that way, I wonder if I can change the dates and not have them overridden?
IMHO, they will lose customers this way, if they do not fix it back to the old system, or something closer to it. I imagine that they are getting a lot of calls besides my own...
Thanks for letting us know.
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