They do dig in and fight you though.
The mechanic who did the damage was fired. he had been trying to create more work to gain bonus pay so drained out the engine oil and ran the big ends.
BMW are pretty poor at fixing faulty radios. Mine took 5 days of individual visits so 5 days off work . The seats that dissolved in 12,000 miles use were also disputed and they would not replace until i contacted the headquarters. Then the seats were replaced at another dealer in Paignton.
By far, the best dealer has been Vauxhall.
Nissan were also unable to repair my satnav and it was sold on still broken and sending you to anywhere it decided, rather than where you wanted to go.
That Ford though, what a corrupt lot working in that dealer. Main dealer and it closed down very soon after the incident.