Worst parcel i received was not Hermes, but was a part from the Triumph dealer in Taunton. It was soaked right through with diesel. looked like someone had been taking a bit of fuel from the firm and putting in a can. It had obviously spilled out.The dealer said he would enquire but heard nothing back. Lucky it was just a metal part. Many sales have come through with damage but the supplier usually replaces right away if from ebay. Often, they say keep the goods which i sometimes repair.