BMW Car service ?
Posted by moe on October 29, 2020, 3:23 pm
We have had a recall on our BMW car .IMPORTANT- VEHICLE SAFTEY RECALL .ACTION REQUIRED is what the letter said .Replacement of the Exhaust Gas Recirculation (EGR) Cooler . |
We live 30 miles from any of three dealerships ,only one offered a loan car which i had to insure at £12.50 this turned out to be for only the day infact i had to return the car by 4.30 pm this gave me time to drive it back home have a sandwich and with in the next hour take the loan car back and if my car is not ready then BMW will supply a curtesy car . I declined that dealership and went to another that was easier to drive to . I also telephone BMW head office to complain that it was there car that they had a recall on and it was me that was inconvenienced and hadf to take 3 cars 3 round trips of 60 miles to get the re-call car to them (that fell on deaf ears) Well been to collect the car today after a phone day before telling me the car was done including having to replace the manifold (hole in it) got to reception please take a seat after a good 10 minutes went up to reception asked if there was a problem no we will get your car asap another 10 mins wait and receptionist went and came back with the keys and told my car is just out side of the exit door and looked as tho thats where it as been all night . Wonderfull service ????? vote with my feet for the next car . Almost forgot to mention when they first got the car they did a health check and sent an email of the film they had taken of a walk round of the car only thing they could find was kirb scraps on all 4 wheels pps 2 local young fellows sevice all my cars/vans and they are 20 mins walk away and at the end of the day they drop the car off .....Sorry long rant but some one had to listen