Due to lack of response to my letters to OXXO and La Huerta Municipal, I am now directing my concerns to FEMSA - the company that wholly owns OXXO, which is part of FEMSA Comercio, a subdivision of FEMSA. So OXXO is not privately owned, as I thought - it is a publicly traded company.
I encourage those who have taken a stand and have written to OXXO and/or La Huerta, to send your letters to FEMSA as well. The FEMSA website is in English, so all letters can be in English, if you wish.
For those who have not voiced your opinions yet, if you have any, then please direct them to FEMSA, instead of OXXO.
I believe we need to go to the top, in order to achieve recognition and hopefully modification of the OXXO store here.
There are 2 ways to do this:
This web page lists all the Important contact emails/phone numbers for FEMSA - you can choose to write/call to your own division like FEMSA Comercio (OXXO) or division of Sustainability (all of FEMSA), according to what is important to You.
Go to FEMSA’s website, choose your language, go under ‘Contact Us” at the bottom left (way bottom), choose your Country and it will take you to the following that says:
“I am a consumer / seller of your products and I want to offer a suggestion or comment”
“You may call OXXO´s Customer Service Center at 01800-288-6996 or send an email to email@example.com, we will be happy to assist you”
At the end of the above message it says:
“You could also contact us”.
If you click on “contact us” it leads you to a complete form to voice your concerns. Choose FEMSA Comercio as the Business Unit option.
I am planning to write my letter to All of the contacts listed on the Weblink above, in one email, hoping to at least reach one civil, reasonable and influential person. I will also invite them all to come and visit our magical town.
I will write it in the language they understand - Money $$ - in addition to the environmental impact, which also seems to be very important to them and their stockholders.
FEMSA’s website writes:
“We base our actions on an unwavering commitment to ethics and values, and we organize our sustainability approach along three pillars: Our People, Our Planet and Our Community.”
“Energy is fundamental to our business operations. This is why every year we incorporate new technology along with processes and tools that help to diversify the energy portfolio and optimize its use, reducing the environmental footprint of our operations.”
“We work to reduce our products’ energy consumption, benefiting our consumers and the environment.”
“Developing and maintaining positive, mutually valuable relationships with the communities in which we operate is fundamental to our business strategy and our sustainability goals. This begins with understanding the positive and negative impacts our businesses have in our communities, and then assessing how our business strategy can address the needs of these communities to further promote their sustainability through our business strategy.”
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