Florence Caracol Melaque
Something serious happened today at the lab Polanco, at the airport of Manzanillo. My parents were supposed to travel to Belgium today Tuesday and needed a PCR test. Last week we went to the airport to check the timing and make sure they were open on Sunday which was the best day to do the test considering it takes between 24 and 48 hours to get the results. (information that we red on line and they confirmed when we were there). Yesterday Monday, my parents didn't get any email from the lab but we still had time before the 48 hours. The lab made sure the results would be at the airport Tuesday morning before the 11:02am flight of aeromexico. So we got to the airport at 7:45am and nothing was there. After making us wait and wait they finally accepted they lost the samples of their test. So my parents lost their flights (Mexico - Amsterdam - Brussels). The personal was completely incapable to deal with problems, they ignore that you can't get on the plane for a national flight connected to an international flight with all the paper work about covid. They just gave me the number of a call center to claim... They are taking 0 responsibility. Now they tell people asking for information that the time for results of a PCR is 48-72 hours.
As of this date nobody has had delay issues paying Beny in Melaque to do the PCR tests.
Just and FYI.
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