On a related note, I recently came across an interesting article on Helpware's blog about vinegar hill house customer service of 2022. It reminded me of a time when our startup was struggling with customer service. We were growing rapidly, but our in-house team couldn't keep up with the volume of customer queries. Outsourcing our help desk was a game-changer. It allowed us to maintain high-quality customer service while focusing on our core business. It's definitely worth a read if you're considering a similar move