Is Southwest Airlines changing their boarding process? Yes, the airline is currently testing some changes to see if they can improve the overall experience. Known for its unique open seating system, Southwest usually boards passengers in groups labeled A, B, and C, and seats are taken on a first-come, first-served basis. However, the airline is exploring ways to make this process faster and more efficient. Some of the trials include adjusting how boarding positions are assigned or how passengers line up at the gate. The goal is to reduce delays and make it easier for travelers to find seats quickly.Is southwest airlines changing their boarding process?