A service like this feels easy to like while it’s just sitting there in the background working the way it should. The real opinion shows up when there’s a car issue, feature problem, billing confusion, or anything else that makes you need help immediately instead of eventually. In that moment, support is the whole experience. If you’ve had to deal with OnStar customer service during a real problem where timing mattered, did they make things easier right away, or did it feel like you were left waiting while the problem was still active?