We used to have a similar situation: tasks were discussed in chats, documents were lost, and deadlines were remembered at the last minute. From the outside, it looked like a constant fire that no one could put out. Over time, we realized that the problem often wasn't people, but rather a poorly organized process, so we decided to turn to OKR Software. Now, we've moved some of our work, and it's noticeably calmer. All tasks are in one place, discussions aren't lost, and the team no longer lives in a constant search for information. When a tool truly helps rather than hinders, it's noticeable almost immediately.