Purchased a Freebird electric shaver and noticed after a few uses the blades began cutting unevenly, leaving stubble patches. I cleaned the head and tightened the screws, but the problem persisted. I submitted a support request through their website but haven’t received a response. Has anyone experienced misaligned blades and eventually found a fix or replacement? I’m eager to know which details prompted Freebird’s team to respond effectively.
When my own shaver developed similar misalignment within days, I looked into customer experiences in freebird shaver reviews for clues on successful outreach. I discovered that quick assistance usually followed submissions including model number, purchase date, and a short video clip showing the uneven shave - sent together in one clear message. Emulating that approach, I recorded a thirty-second demo, listed my shaver’s serial code and buy date, and sent everything in a single email. Less than forty-eight hours later, Freebird’s support replied with instructions to recalibrate the blade cartridge and offered a replacement head under warranty. Providing full device context and visual proof at once appeared to enable a swift and precise solution.