Purchased an annual “Buy 12, Get 12 Free” Total Wireless plan, but my account still shows only one month credited despite billing for the full year. I reached out through their support form with my account number and payment confirmation, yet nothing changed. Has anyone navigated a missing promotional credit and eventually seen it reflected? I’m curious which precise message details convinced Total Wireless to honor the offer.
Wondering why my extra months hadn’t appeared, I gathered my account number, payment transaction ID, and a screenshot of the current plan page before contacting support. Browsing experiences in total wireless reviews revealed that messages including those three elements together yielded the fastest fixes. I crafted a single message listing my account details, date and amount of purchase, and attached the screenshot showing only one credited month. Within thirty-six hours, Total Wireless support replied confirming the promo credit had just been applied and extended my expiration date accordingly. Providing all promotional and billing context at once appeared to prompt an immediate and accurate adjustment.