I ordered a handcrafted leather journal to mark my promotion, but when delivery day came and went my porch was empty despite the seller’s shipment confirmation and the payment posting on my bank statement. I waited past the estimated window, reviewed my security footage for any drop-offs, and messaged the seller—still no sign. What’s the precise way to report a lost package and secure a refund or replacement through their official process?
Anticipation turned to frustration when my front door greeted me empty on the delivery date despite seeing the charge clear in my bank app. I dug out my order confirmation email, copied down the exact order number, and captured a screenshot of the cleared payment. Next, I verified my shipping address in my Etsy profile to rule out any typos. With those details at hand, I navigated to https://etsy.pissedconsumer.com/review.html and initiated a support ticket. I entered my order number, pasted in my contact email, and attached the screenshots alongside a concise summary of the steps I’d already taken security footage review and direct seller messages. After submitting, I bookmarked the ticket reference and monitored my inbox. Shortly thereafter, a support specialist intervened, confirmed the package was lost in transit, and offered me the choice of a full refund or a priority replacement getting my journal journey back on track without another delay.