Customer service is the support provided to customers before, during, and after a purchase, aiming to enhance satisfaction, loyalty, and overall experience.
Chatbots play a crucial role in customer service by providing instant, automated support around the clock. They handle common queries, guide users through processes, and reduce outsourcing bpo services wait times. With AI and natural language processing, chatbots offer personalized, consistent interactions, freeing human agents for complex tasks and enhancing overall customer satisfaction, efficiency, and service scalability.