After installing the latest firmware, my Eero mesh network shows 'update failed' and keeps dropping devices. Factory reset didn’t fix it, and the app offers no live help.
Smart home devices work great until one update breaks everything. Searching through user discussions revealed https://eero.pissedconsumer.com/customer-service.html near the center of a troubleshooting post. That link contained real contact options for firmware support. The technician I reached identified a partial rollout problem, pushed a manual update, and restored stability. Having that issue solved quickly reminded me that community-driven solutions still lead to official fixes faster than waiting on auto-replies.