My thoughts on the rods are from the user's point of view, not those of someone involved in sales.

My original comment: the eyes are delicate, this is fact. Another comment the ferrules (rod joins) are not secure allowing the rod to twist, this is also fact, this was seconded by another member. I commented the rod was not sold with a rod case, this is also fact.

None of those comments are poorly thought out, they are easily substantiated with the two rods I own. If on later models the eyes have been upgraded (strengthened) then it shows the manufacturers held concerns for the original eyes, they would not change something just for fun.

As for your assertion this is a whinge as nobody else is complaining about the eyes, may I suggest you read the post by Panser dated 1/7/2013 timed at 8:11. There he mentions he has seen the inner of the eyes pop out plus a butt cap drop off. I also recall on another thread a rod snapped for no apparent reason.

I would respectfully suggest it's from comments such as the concerns made in this thread that a reputable company will read and learn. These remarks are from the coal face: the anglers who have patronised their products.

This sort of freedom to critique should never bring condemnation but a note to take on board what anglers are saying and then deciding whether the criticism is justified or not.

James, who I believe may be involved in the trade has suggested a way to stop the rod from twisting, for this he was thanked. However, it doesn't alter the fact on new rods they shouldn't twist.

In a previous thread, Phill has agreed the rods should come with a rod case, he was going to get some in for the rod's protection.

As sales manager I would suggest it would have been far more constructive to make a post noting the concerns had been taken on board, and future rods would be upgraded accordingly. Also suitable rod bags were to be made available from the manufacturer to anglers who had purchased their company's product.

Those I my thoughts, and I believe them to be constructive.