Well had a "off the street" customer in today that came to us straight from the first of these service centers at Northampton. The reason he came to us was simply that we were open and on route to his eventual destination.He asked the manager to "do whatever needs doing" as he does 1000 miles a week and had hit the curb in his Mercedes and it now made a knocking noise.He also asked if they would change the gear box oil. After a few miles he noticed the knocking was still evident. 1)could not replace gear box oil as they had no tool to drain oil 2)could not reset service indicator as lack of ability 3)n/s/front a/r bar drop link excess play (i mean mot fail) 4)Both front lower arm front bushes detached from casings (dangerously) The biggest problem the guy has is that he was not even made aware of the suspension problems! He was told "all done Sir" and "have a nice day"! This is one chap that will not be going back! He did however like the clean surroundings and open wifi connection. Interesting legal connotations i feel! Andy.
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