Peter Warman - Administrator | Message modified by user Peter Warman March 3, 2010, 1:38 pm
They quoted £235:00 for the Dealer 40K service and MOT or £99:00 for non dealer service and MOT
She opted for the £99:00 as this appealed to her as it was CHEAP
Two weeks later the car developed a misfire, so she took the car back, they booked it in for the following week. She got a call to say they had done a diagnostic check and it required new spark plugs. When she went to collect the car she was presented with a bill for £125:00 for diagnosis and plug fitting, plus it needs an air filter
She said, well you have just done a service "is it not covered under warranty"?
They told her that as she had opted for the £99:00 service and MOT, those items are not changed, she would have to re-book it again for a 40K service to have the required items replaced at a cost of £199:00.......
.........they are a Motor Industry Code Member
Peter
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