Peter Mutlow
Nice post Mark.... I always smile to myself when I go past various establishments which advertise "Free Brake tests etc" I know they will find something "wrong" to garner more trade. The down side of this is the customer gets wary of being conned and when you or I find something that needs doing in addition to the work that has been authorised, they have that in the back of the mind. A for instance with me is that I like to fit new plugs if a coil has gone down. I am sure there are many more examples out there.
Regards
Pete M
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