Tony Sefton
I rang T.P.S and got told that there was no way that they could swap any electronic items that cost over £50 without the vehicle going to the Main Skoda Dealer ( about 10 miles away )
The Dealer couldn't get the car in for about a week leaving my customer without a car, We had got the bumper off and the headlights out so had to put it all back together again so that it could be driven to the Dealer for them to Strip it all back down again.
All I wanted was the Component swapping under warranty and I even suggested buying a new unit whilst the faulty one was sent back for testing / evaluating. ( like used to happen years ago ) I Didn't try claiming any labour but I only charged an Hours labour to fit it in the first place.
Thinking about it, If They Accept the warranty claim, Shouldn't they then be liable to pay my labour for checking it out too. ?? As I have to check it and prove its faulty before I try to get it swapped or sent to the Dealer for the Claim to be accepted. ?
I Even rang the Person in charge of our Local T.P.S but got no joy.
The Car is now booked in to the Skoda Dealer and i will post the results when it gets sorted.
Will it get sorted FOC under warranty. ??
Will they make up some bullsh?t reason for the failure. ??
Or Will they find a genuine reason for failure. ??
The Only glimmer of hope that they could give me is that the Situation is under review and the £50 limit is being looked into but she couldn't say when or what the results would be.
So Now when ordering parts, Anything that costs more than £50, I will be buying from anywhere possible rather than T.P.S but it will be difficult getting a lot of Electronic parts anywhere other than the T.P.S or the Main Dealer.
Pity they didn't leave the Parts Distributrion to the Main Dealers as we Never had any problems with them.
This is the First component failure i have had in the 5 years that i have been dealing with T.P.S so you would think that they would use reasonable discretion in these situations. but obviously Adolf is pulling the strings and they have to Obey. ??
Tony.
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