Thank you both.

Peter, I will keep the website in reserve if andyhyoung's suggestion doesn't work!

andyhyoung, funnily enough that was the number which did come up when I googled. However, we tried it and it didn't work. (It's a relatives car).

Quite likely then, that she made a mistake putting in the code Will try again tomorrow.

Fingers crossed!

Thanks once again,
Karen