Posted by ian(n) on September 13, 2003, 7:04 pm, in reply to "Re: Under Guarantee?"
Hi derek, i do sympathise it's by no means an unusual scenario in an independant garage. I usually do as you did then point to the techs mechs and say 'of course theres no charge, these guys don't need wages at the end of the week,!!! seriously though, it is a question of balance, your customer & his relatives are good ones so 'keep em' but as alan says-i'd make it clear theres nothing there thats 'due to you' thats what we do. ian(n)