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    Re: Under Guarantee? Archived Message

    Posted by Peter Wright on September 14, 2003, 9:24 am, in reply to "Under Guarantee?"

    Re the timing belt - if that had been a problem then it would have occurred straight away and so the complaint would have been straight away.

    Re the brakes. There is a crucial "burn in sequence" and if not followed a problem may show some weeks after the job. This is why we do it ourselves and don't rely on the customer.

    Sure it adds to their bill by 30 minutes but if properly explained I have found the majority of customers don't mind the extra. In fact they are impressed by your knowledge.

    Cheers

    Peter Wright

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