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    Re: Block Exemption Archived Message

    Posted by Michael Whitworth on July 12, 2004, 10:27 am, in reply to "Re: Block Exemption"

    Hi Jon,

    Block exemption has changed nothing as far as the statutory one year warranty was concerned. No manufacturer can refuse to do warranty work on a car less than 12 months old EVEN if it has never been serviced, unless the lack of a service has been directly responsible for the failure.

    What this means is , if a sealed for life wheel bearing starts rumbling and needs replacing, the vehicle has done 20,000 miles but has never been serviced and has a service interval of 10,000. The manufacturer has to replace the faulty part as this is your statutory right, if however it was in an extended warranty period they can add allsorts of conditions. So although they can void the extended period of the warranty they still have to honour the statutory period.

    Over the years the dealers have created the myth and frightened customers to bring the car back to the dealer for servicing by suggesting it will affect the warranty.

    I used to service fleet vehicles for various companies whenever there was a warranty job to be done we just took the vehicle to the dealer to get the work done. They usually asked to see the service book but not always.

    I knew a bloke who ran a Skoda dealership and he told me he was obliged to put right warranty work in first 12 months even if not serviced.

    Used car dealers use “used car warranties” to get out of their responsibilities by pointing out the wording in the warranty booklet they have just sold them, although as I understand it they are responsible for three months (or is it six as previously posted on UKAT) for all defects on the car.

    No wonder the whole motor trade gets tarred with the same brush!

    Dealers and Traders have a lot to answer to.

    Mike

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