Re: Servicing cars still under factory warranty Archived Message
Posted by Rob Drinkwater (CAFTEC) on September 3, 2004, 9:54 pm, in reply to "Servicing cars still under factory warranty"
It is indeed pleasing to see that at least one manufacturer is giving correct advice following last Octobers change to the Block Exemption rules. Many other aren't, indeed I was stood in my local Peugeot dealers a few weeks back (yet more warranty work on my car) & had to listen to the service receptionist giving one of their customers absolute bull***t about what would happen if they took their car elsewhere for servicing. In the end I could take it no more & spoke up, eventually the Service Manager came out & had to admit to this customer that he could go elsewhere without affecting his warranty, but you have to ask, how many others have had the wool pulled over their eyes. After all I don't spend my life in their reception area (although with the number of warranty defects on my 406 I'm starting to think I do spend my life there). Good old Vauxhall for telling the truth. Regards Rob.
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