Re: UK Garages take another bashing Archived Message
Posted by james mccallum on November 5, 2004, 7:37 pm, in reply to "Re: UK Garages take another bashing"
Hi all, we get them as well, they call us out to try and get us to do the jobs you advised them to get done, they dont want to pay so call the AA, I usually pick up on these people and offer to recover them to there garage to have the work done.One guy called out my colleague on Boxing day, handed him spark plugs and oil/filter and asked if he could service the car, the answer was quite amusing. Could garages not charge a diagnostic fee, the problem is written on the receipt which they recieve on paying the bill. Frank Massey handles it extremely well, he is abrupt but it works, they get a contract before work commences, they pay a diagnostic fee and the labour and parts are extra. Jim
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