Hi Karen, For that very reason!!! He is there when you need him, and he will advise you over the phone. His turn a round is quicker, and yes, he does not rip you off. To say he is cheaper is not fair, as that implies his work is not as good, but he certainly does not charge as much. Welcome to the board, nice to have another Lady here! Hope Ian resolves the problem, let us know!! Regards, Gwyn