How many of you guys out there are up and running with the different trial stages? We went live just before Easter and up to now it hasn't been plain sailing. Problems with 2 of the smart cards not syncronising. Problems with diesel testing as our smoke meter calibration dates were not (Had not) been entered into the system. This took an overnight download (report) then a very lengthy phone call to the help line to set it up. Smart cards corrupted saying a test was still in progress (It wasn't) and wouldn't let the tester log on to test another vehicle resulting in several phone calls and a log number incident report. Updating my right hand man to AE Delegate resulted in his card not working and this was after help to do it from the helpline as it wouldn't work for me. Failing cars is a pain in the arse. etc etc etc I could go on. I just don't have time in my working day for these sort of time taking problems.
However the most alarming thing I've head todate from a respected member of this forum was this. He's been online now for a month and they want to come and take away his MOT certs and make him go live properly.Oh er Mrs........
I'm afraid if they ask me the same it'll have to be not on your life. Not until this system and helpline is a bit better.
God knows how long you'll have to wait to get through to the helpline when the whole country goes live in October. I can see this going tits up personally.