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Euro Car Parts warranty problems

Posted by Job on November 5, 2007, 5:10 pm

Hi,

I am in dispute with Euro Car Parts over warranty and are in the process of taking them to court. After speaking to some other garages in my area, I found quite a few that are having similar problems.

If you are dealing with ECP, how have you found their warranty dealings?

Cheers,

Job

Re: Euro Car Parts warranty problems

Posted by lee mackintosh on November 5, 2007, 6:40 pm, in reply to "Euro Car Parts warranty problems"
Lee Mackintosh

to be honest i've never had any reason to send items back to them yet for warranty claims but in the main i've never had any luck with warranty's with any company, its always our fault as we fitted it wrong or we didn't flush out the system properly etc.

Thermostats seem to be the biggest problem, now i just cut the middle out to test cars for overheating and when they seem fine fit new thermostats and then go from there.

Another thing i find, when you ring up the manuafacturer of any part to complain your always the 1st person to ever have a problem with said item.

Re: Euro Car Parts warranty problems

Posted by Tony Sefton on November 5, 2007, 7:29 pm, in reply to "Re: Euro Car Parts warranty problems"
Tony Sefton

I have only once had reason to Return anything, I bought 50 non genuine Renault coils off them But with the Understanding that if they started causing problems, They would take them "ALL" back, After Selling 2 sets and having a problem with both sets within days of fitting them, I Called them to See what they would do about it, Expecting to get Fobbed off, I was surprised when they Replaced All 50 coils with Beru or Sagem at no Extra cost.

I would not Normally try to get reimbursed for Labour costs as this is usually when the problems start, And would only do this in Exceptional circumstances.

Re: Euro Car Parts warranty problems

Posted by Colin Hedger on November 5, 2007, 9:01 pm, in reply to "Euro Car Parts warranty problems"
Colin Hedger

Hi Job (is that your real name!)?

Had a similar problem a couple of years ago.As i had an account with them, i just took what i believed i was (fairly) owed off of my account balance and settled the rest.Important to do this properly though with 1 recorded del letter BEFORE, giving them the oppertunity to settle amicably,followed by another 14 days later stating what you intend to do.If no satisfactory outcome,then do as above and close your account.
This worked for me,although to be fair, i believe the problem was with one particular aggressive and ignorant manager.

When ECP took over my local factors as part of their global domination plan,my account with them was transferred over to ECP no problem.
(maybe until the next warranty claim?)(

Regards
Colin.

Re: Euro Car Parts warranty problems

Posted by derek sumnall on November 7, 2007, 3:56 pm, in reply to "Re: Euro Car Parts warranty problems"
Derek Sumnall

Hi Lee
Why do you cut out center of stat instead of just removing complete unit.?
Sorry for deviating from post guys.
Dek

Re: Euro Car Parts warranty problems

Posted by Roger Wheeler on November 8, 2007, 8:43 pm, in reply to "Euro Car Parts warranty problems"
Roger Wheeler

Had a fault on a Saxo cat.
Fitted one from ECP as the customer didn't have much money. After three weeks the car returned with MIL on, tested and found catalyst efficiency fault, tested as required - cat fault. phoned local branch to be told " we never get any problem with our cats" they sent out replacement. Fitted replacement, burnt in and reset as required , sent customer on their way with an apology.
Four weeks later ditto, phoned ECP to be told "there must be a fault with the car we never have a problem with our cats".
Got fed up with the embarrassing situation of a customer coming back twice with the same fault so sourced a cat from another supplier, fitted it about six months ago now - make your own conclusion.
Still waiting to be paid the labour claims I sent in but I don't take excuses. Why should we lose out when its thier parts at fault? Courts soon!

Re: Euro Car Parts warranty problems

Posted by Tom Williams on November 8, 2007, 9:14 pm, in reply to "Euro Car Parts warranty problems"
Tom Williams

Hi,

They do seem to have a strange approach to warranty. Having said that, I have returned a couple of items,which ,after some quibbles they refunded the cost of, but no labour.
One of which was a BMW radiator. I had reservations on the quality of the item at the time of installation. With the benefit of hindsight and a face full of hot coolant, I think it originated in the country where the next Olympic Games are going to be held.
They are perhaps, more of a supplier to Joe public at cheap prices. Their warranty countdown starts at the point of sale date on their invoice, rather than when you sell on to the customer.
I will use them as a supplier, but only in emergency, and stick to recognised trade outlets for most items.

TW

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