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ECP Turbo's - Warranty claims #

Posted by Paul Chard on February 12, 2017, 4:54 pm
Edited by board administrator February 15, 2017, 8:46 am

Hi

Has anyone had similar problems as we have had with ECP & BTN Turbos. We had a turbo supplied to us by ECP which they got from BTN Turbo's which comes with a 2 year warranty.

We fitted it to a vw transporter 2.5 TDI it was on there for 14 months and had done 14000 miles when it was towed in to us. We checked it out and found that the main shaft had snapped and had dumped all the engine oil into the exhaust.

We had to purchase another Turbo from ECP and send the damaged one back with a warranty form. They have sent it back to us with a report from BTN saying it had been starved of oil, i contacted them saying if it was due to oil starvation how come exhaust was full of oil as only way it can get there is through the Turbo?

We have fitted another one and it is fine. This has cost us a lot of money and time which ECP & btn Turbo's do not want to Help. We are trying to find another Turbo company to look at the damaged one and give a report.

Paul

Re: ECP TURBOS

Posted by Lee Mackintosh on February 12, 2017, 5:43 pm, in reply to "ECP TURBOS"
Lee Mackintosh

Although no help but almost every turbo I've had either repaired or exchange has been damaged due to poor oil supply according to the company who supplies them.

So make of that what you want. Maybe just a standard excuse for there Turbo failure and for you to prove otherwise.

Is 14k miles along time for a turbo to last with poor oil supply?

Re: ECP TURBOS

Posted by aidan birley on February 12, 2017, 7:49 pm, in reply to "Re: ECP TURBOS"
Aidan Birley

Hi

From BTN web site,see if they are any help.

I would have thought 'over speeding' could possibly result in broken shaft

http://www.btnturbo.com/turbotech/faultFactSheets.aspx

We use Midland Turbo, find them competitively priced and quick service. Never had a problem so cant say how they react to warranty claims.

Aidan

Re: ECP TURBOS

Posted by Alan Lange on February 12, 2017, 9:08 pm, in reply to "Re: ECP TURBOS"
Alan Lange

Hello Paul, also can you find out if it's been re-mapped? Very common on these vans & will give you problems later ( would also void the customers warrenty

). Can you remember the fault with the original turbo?

Re: ECP TURBOS

Posted by Kevin Apps on February 12, 2017, 11:17 pm, in reply to "Re: ECP TURBOS"
Kevin Apps

Paul

Why did you buy via ECP ? and not direct from BTN ?

Kev.

Re: ECP TURBOS

Posted by Russell Davey on February 13, 2017, 3:00 pm, in reply to "ECP TURBOS"
Andy Davey

"We are trying to find another Turbo company to look at the damaged one and give a report."

We've used Universal Turbos for as long as I can remember. I'm sure they'd help with a report?

They're not the cheapest out there, but we've never had an issue with their products. The other reason we stick with them is that their aftersales and experience in turbos is second to none.

Don't let the image of Mike Brewer put you off

Re: ECP TURBOS

Posted by Russell Milverton on February 13, 2017, 9:49 pm, in reply to "ECP TURBOS"
Russell Milverton

Worth checking for coolant loss on these engines as the pump leaks coolant in to the oil and will cause the same issue but I would of hoped BTN would of told you this.

Russ

Re: ECP TURBOS

Posted by Jon Morgan on February 13, 2017, 9:52 pm, in reply to "Re: ECP TURBOS"
Jon Morgan

I think it's fairly well accepted, turbo companies are as bad as reman companies for doing the warranty sidestep.

Good luck with the report, I would imagine they all club together when a claim comes in to maintain the luxury staus of dishonouring warranties within their industry.

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