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    Re: NOT FIXED.Re: VW/GOLF/AUTO/2000/1600SR/ AVU Archived Message

    Posted by Graham Bullock on July 5, 2007, 10:11 pm, in reply to "NOT FIXED.Re: VW/GOLF/AUTO/2000/1600SR/ AVU"

    Hi John, It is times like this when I wish we had a legally written order form that the customer has to sign to request the work to be carried out. Showing the total amount they are prepared to spend, and clearly stating that if they request the work to be stopped or the vehicle is removed before completion that they are still obliged to pay for the work already carried out - fixed or not.
    I usually try to make sure customers are aware of this but it usually comes back to bite you when you get complacent with customers who you think you know, who change suddenly when told of a very large invoice.
    I think you have done the right thing by charging them - who else works for nowt?

    Graham

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