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    my email to Mike Coupe Archived Message

    Posted by ken on May 6, 2020, 1:48 pm, in reply to "Re: The haves and the have nots"

    I had a cold call at 8-15am and am not awake..it's sainsbury's who what ugh! some brain cells start to kick in, right ho I'm with you..I'm here to offer you a delivery slot do you want one ? this was then repeated verbatim as I asked various questions just got the same reply..You're not Mike Coupe are you? no I work in his office, I'm here to offer you a delivery slot do you want one or not..No I want the questions (as below) answered..I'm here to offer you a deivery slot do you want one or not..

    At this point I asked him to go away until someone will answer my questions, I have given them a week and nothing.

    Sent 27th April


    Dear Mike,

    As a long time customer of Sainsbury’s I’m hoping you can help me.

    I am on the extremely Vulnerable list, I have the NHS letter saying so, I registered on the gov site who then send the info to the supermarkets who are supposed to get in touch with me, that has NOT happened. I managed to source a number which doesn’t seem to be freely available ( I tried every sainsbury’s number I could find including Nectar).

    I went through the questions asked and was told to wait a few days to allow for the new information to be processed. So far the whole process had been over two weeks and still not working.

    A few days later I seem to be registered, so try to book a delivery slot with no joy. The Book a slot panel just goes to click and collect.

    I keep trying this for a few days with no luck so I ring the secret number (which is very quick with no menus) to be told I’m not on the priority list, so how did I get registered then ?

    I quote from the NHS letter stating the reasons why I should be on the priority list although I went through this the first time I spoke to someone.

    The reason being the medication I am on, quoting from the NHS letter ‘Methotrexate’ I am informing the person the medication I am on and keep being told that is not on the list so I am not a priority, can you see something is not adding up.

    I then utter the secret code ‘IMMUNOSUPPRESSANT” and am then told there is another form to be filled in, I am not making this up. Why wasn’t this done when I first applied ?

    We went through the procedure and finally all done, but have to wait a few more days for it to be processed (no problem).

    So should your system be working the way I have outlined ? If so then not very customer friendly.

    I also have a question concerning how this works in terms of ordering food.

    Do I/we get priority for a booking slot ? As there are no delivery slots available for the next 6 /7 days then nothing after that..

    Do I/we get priority in the supply of the food for delivery ? as I can’t go to the shops to get the basic items that don’t seem to be available on delivery day, for example Bread is my love and your multiseeded is better than what I can make myself so did not want a substitute but it doesn’t find its way into my box as has become unavailable before 7AM.

    So are there more extremely vulnerable people than ever buying the above solitary product ?which normally doesn’t run out till the evening.

    I have still not received an email/text from Sainsbury's or any other supermarket which was promised by the supermarkets and the government. Is the system working correctly and I’ve just been unlucky?

    I have shopped at Sainsburys in Osmaston Park and kingsway since they opened but never online.

    I am obviously very disappointed in the way this has been handled and I’m tech savy so can normally find the information I need but not in this case with too many meaningless phrases.

    I’ve got to the point that do Sainsbury’s really want my custom..

    All below is from Sainsbury’s help site..

    Why is my account showing as inactive?
    You’ll need to accept the registration email we’ve sent you (don’t forget to check your spam/junk folder too).

    Have not received one..

    “We are giving our customers who are vulnerable priority access to our online home delivery service. So far we’ve been able to identify and prioritise hundreds of thousands of vulnerable people across the UK. The government have identified and shared with us the customers who they consider the most vulnerable, and we’re in the process of contacting these customers to offer them priority access to home delivery slots.”

    You haven’t identified me!

    If you live in England, Scotland and Wales and you’re extremely vulnerable
    We have worked with the government to identify those in England, Scotland and Wales who are extremely vulnerable and have shopped with us before.

    If you got a letter from the NHS and registered on GOV.UK as extremely vulnerable to coronavirus, your details will be shared with us.
    We’ll prioritise these customers for home delivery slots, and we’ll be in touch to let you know when this has happened if we haven’t already.

    Hasn’t happened!

    I do hope you can clarify the above for me because something doesn’t seem quite right, would you agree.

    Feel free to contact me on xxxxxxxxxx

    Yours Ken xxxxxxxx

    ----------------------------

    ps I have still not had a text or email from any supermrket to this day.

    I do get emails from asda and sainsbury's telling me to bake a cake.

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