Ha! - you can't complain directly to Ofcom about the BBC Archived Message
Posted by Ian M on July 20, 2022, 1:59 pm, in reply to "Donbass: yesterday, today and tomorrow"
What happens when you make a complaint about something you've seen or heard on a BBC TV or radio channel, or the BBC iPlayer?
We've set out below a quick explanation of the process. However, please refer to our detailed procedures for full information.
Other than in exceptional circumstances, Ofcom can only consider your complaint if you’ve already complained to the BBC first. Please visit the BBC complaints page to make a complaint to the BBC.
The full BBC complaints process consists of three stages -Stage 1a, 1b and 2. If you are unhappy with the response from the BBC at each of stage 1a and 1b, you can ask the BBC to look at it again. Stage 2 is the final stage, where you can complain to the BBC Executive Complaints Unit, the ECU. You should wait to see if you are happy with the BBC ECU’s final response before making a complaint to Ofcom.
We assess each complaint about the BBC carefully to see if our rules may have been broken, and whether, on the face of it, a complaint raises potentially substantive issues under the Broadcasting Code which warrant investigation.
If however, you have made a complaint to the BBC, but the BBC has failed to provide a response within its own deadlines (these are contained in the BBC Complaints Framework), or you consider that exceptional circumstances apply, you can complain directly to Ofcom. Ofcom will then assess your complaint to see if it requires immediate intervention. These exceptional circumstances include (but are not limited to) Ofcom having potential concerns about material that: is likely to incite crime; may cause financial or physical harm, or harm to minors; or involves under 18s in a programme or series. More guidance on what constitutes “exceptional circumstances” can be found in our Procedures for investigating breaches of content standards on BBC broadcasting services and BBC on demand programme services (PDF, 221.6 KB). Whether Ofcom decides to intervene at an earlier stage in any such complaint will depend on the relevant facts in each case.
If we decide the complaint doesn't raise issues warranting further investigation, we'll close the complaint and publish a record of this in our Broadcast and On Demand Bulletin, which is published every fortnight.
Well, that's a surefire way of kicking any concerns about beeb impartiality into the long grass, as anyone who has navigated the BBC complaints process will confirm.