I had a Bosch guy come out last week and go through it all. The service agents are being fazed out and Bosch Car Service is to take over not just here but in Europe as well which has happened in Germany already.
It is an all new package and they want a certain number of garages that have to meet the crieria set to fly the flag, Bosch equipment is essential and a specified number of training courses attended by staff in the year as well as buying their components, in return they offer a whole variety of help and support, technical, advertising, managerial etc. They will also be doing mystery shop exercises both on the phone and with a vehicle as well as an annual premises check.
On the whole it all a looks good and i will be signing as soon as my new premises are built.