MUD has again shut down water on Bonita, Redfish, and Sailfish, at least, again with no warning. I went to the MUD office to ask what was being done. Robin said she had no idea about it and only heard about it from customers. I asked who I should contact to find out what is happening, what is being done, and when water might be restored. She said she had no idea but I could email Javier if I had his email.
Just got a message on the outage. Now, they say it is for a valve change. That was clearly as much a surprise to MUD as it was to the customers subject to their repeated outages.
The continuing level of failures of MUD should not be tolerated. Admittedly, they have improved some from their previous level of hopeless ineptitude. Perhaps they have removed the "hopeless"?
MUD customers pay for a company to manage the system. That company also gets paid to actually operate and maintain the system. They obviously serve at the pleasure of the MUD Board.
The Board must remember that they, the Board, remain responsible. They can delegate authority. They cannot delegate responsibility.
Having only a clerk to respond to trouble calls, etc. is an effective insulation of the Board from the people it is ultimately responsible to but accomplishes nothing more.
We do not need ego battles. We simply need to begin to get what we are already paying for. The MUD Board is clearly failing to provide that. Hiding will not make their failure appear to improve. Blaming the people they picked for doing what the Board told them to do will not help. Leaving a clerk as the only point of contact to avoid being bothered will not help.
The Board has stayed the way it is because that is most convenient and comfortable. If more customers explain that is simply not good enough, perhaps they will find it convenient to improve toward acceptable.
If MUD customers want to improve the operation of their water and waste disposal systems, they will need to make their expectations and requirements clearly known to the Board members and hope that they will listen.
John Davis at 281-793-9034, 13735 Grant Rd. Cypress TX 77429 or jdavis@benryus.com.
This information has been included in the various IRIS messages regarding the notices to boil/boil rescinded. Mr. Davis is available to answer question concerning the work that Benry is doing on our water services.
i agree. if it was for a valve change, we should have been given an advanced notice. if a break, i can understand. this shit needs to get repaired so this quits happening so much.
