Peter Warman - Administrator
I was thinking this on Monday. I had a 2000 Ka with P/S in for front suspension arms with the rear bushes completely shot, i had fitted these arms only 14 months ago and covered 8,000 miles
My factor sent another set up, i fitted one, but it was fouling the subframe, you could see the bush had not been pushed into the arm far enough
I was not happy so i got the rep out from the factor to see the problem. He agreed that they were not right, he sent another pair up, but the same again. The only way i got the right clearance was to fit non P/S ones (third lot)
This was a good customer, so i could not charge him 14 months later for the same work. I had a word with the manager at the factor who assured me "We have not had a problem with any others"...........well to cut a long story short the factor is going to pay even though they are 2 months out of warranty
I have another Ka in tomorrow for more suspension arms, but i will be buying from the dealer
The suspension arms are a well know brand name......but the quality was suspect
A growing trend i think
Peter
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