Had a similar experience with TalkTalk earlier this year. Agreed a deal for broadband/land lines and ended up in a 3 yr contract.Demanded voice recordings of all conversations with them, i recieved all but the original conversation and too cut a long story short i got them on the cooling off period as i had not recieved a welcome pack and was able to cancel everything with them. Lifes hard enough without these sharks tucking you up . My advice , stick to your guns.