Tom,

I agree in principle but as others have said customer trust and loyalty goes a long way in my book, many are fed up with being ripped off by dealers at their extortionate rates, and many of these dealers now seem to be going bankrupt, I have a large dealership that is multi-franchised in my area who have laid off 40 individuals over recent weeks including middle to senior managers, which makes a change to shopfloor redundancies, they have priced theirselves out of the market as many have said here in various forums, in this climate customers are looking for value for money, dealers, in my experience do not offer VFM.