I agree with all Peter has said. I would like to add.

1/To provide honest and accurate advice that is in the best interest of customers. And back this up with good quality workmanship and a friendly efficient service at a price that represents good value for money.

2/If any additional work is Identified, contact the customer and inform them of the cost and whether the work is essential or advisable so that the customer can make an informed decision on how to proceed. If for any reason the customer cannot be contacted, no additional work should ever be carried out without the customers Permission.

3/Make sure the technicians have the skills and the know how to complete the job in a professional and timely manner and Quality Check the car against the work undertaken before returning it to the customer.

4/Only choose quality parts or those originally fitted by the manufacturer of the vehicle.

5/With the additional reassurance of 100% satisfaction, or your money back guarantee.

Keith