How about, Dont Condemn a £1700 Component without checking the Basics first, And Dont then condemn the "Brand New component" again as it was not fitted by themselves and still conveniently forget to check the basics.

And Dont Quote £2350 to replace 2x wiring harnesses on a 2 year old car for the sake of 3 corroded connections that will clean up with a toothbrush and a squirt of contact cleaner.

The above are 2 x jobs quoted for by a Motor codes registered Main Dealer.

So From the Above jobs :-

If you quote for a job at £2350 and the customer accepts the quote that must be OK. ???

If you do same the job on Trust and charge around £200.00 without a quote first that must be wrong. ??

90% of My customers leave vehicles with me and trust me to do "What is Necessary" If I think the job is Expensive then I inform them before I buy parts etc.

Quoting Accurately for Diagnostic time is a lot More difficult than servicing and general repairs as you dont know with wiring faults how long somethings going to take to find, 5 minutes or 2 days. ??? So my policy it to go as far as i think reasonable and ring the customer if it looks serious, You Cannot spend 5 hours looking for fault and then give a quote as you have already spent that amount of time on the job and the repair might take 5 minutes.

I got one Customer that Just Said Can you Ring Me before you Do "anything" on it, So I did, He said Whats wrong with it and how much will it cost. ???? I said I have Absolutely no Idea as I rang you Exactly as Instructed before I did anything, If you want me to carry on and Diagnose the Fault It will cost you £45.00 + vat per hour and i need 1-2 hours to check it out, He said OK, I Understand.


Tony.